A: “We really need this super-important and highly-technical job done.”
B: “We could just hire a bunch of highly-technical people to do it.”
A: “No, we would have to hire people and that would cost us millions.”
B: “We could spend billions on untested technology and hope for the best.”
A: “Excellent work B! Charge the government $100M for our excellent idea.”
In the early days it seems pike Stack Overflow tried to regulate engagement from trolls. They encouraged support for dumb/newbie questions and discouraged obnoxious behaviors.
I’m guessing that’s just a losing battle. I don’t think there’s much hope of keeping a good moderator for free. It’s a tough, thankless job. Troll/poor moderators are free.