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Calling customer service is so weird. I have to pretend like I don’t know the customer service person hates me, and the customer service person has to pretend they’re my best friend. We all know it’s a sham, and really I don’t need them to care as long as they can hear me out and repeat corporate’s policy on whatever I asked, but it makes the people with money happy and they wouldn’t have it any other way, so we all keep pretending.
I work in customer service and you are correct. I have to show empathy even though I could care less. I feel like an actor at times.
It’s totally insane that employers expect me to believe you, poorly paid customer service worker, actually care about what I have going on and aren’t just going through the motions to pay your bills.
I respect the shit out of anyone who can put that show on. I certainly can’t do it.
Phone disconnects
Best case scenario. Often I’m transferred along like a hot potato and the next sad sap can’t help, or I get eternal hold music then disconnected.
Health insurance and healthcare bureaucracy is hell.
Everyone that has answered phones for a living can channel this voice.
