• burningquestion@lemmy.world
    link
    fedilink
    arrow-up
    8
    ·
    edit-2
    1 year ago

    Calling customer service is so weird. I have to pretend like I don’t know the customer service person hates me, and the customer service person has to pretend they’re my best friend. We all know it’s a sham, and really I don’t need them to care as long as they can hear me out and repeat corporate’s policy on whatever I asked, but it makes the people with money happy and they wouldn’t have it any other way, so we all keep pretending.

    • EricHill78@lemmy.world
      link
      fedilink
      arrow-up
      2
      ·
      1 year ago

      I work in customer service and you are correct. I have to show empathy even though I could care less. I feel like an actor at times.

      • burningquestion@lemmy.world
        link
        fedilink
        arrow-up
        2
        ·
        1 year ago

        It’s totally insane that employers expect me to believe you, poorly paid customer service worker, actually care about what I have going on and aren’t just going through the motions to pay your bills.

        I respect the shit out of anyone who can put that show on. I certainly can’t do it.

  • chase_what_matters@lemmy.world
    link
    fedilink
    English
    arrow-up
    3
    ·
    1 year ago

    Best case scenario. Often I’m transferred along like a hot potato and the next sad sap can’t help, or I get eternal hold music then disconnected.

    Health insurance and healthcare bureaucracy is hell.