Calling customer service is so weird. I have to pretend like I don’t know the customer service person hates me, and the customer service person has to pretend they’re my best friend. We all know it’s a sham, and really I don’t need them to care as long as they can hear me out and repeat corporate’s policy on whatever I asked, but it makes the people with money happy and they wouldn’t have it any other way, so we all keep pretending.
It’s totally insane that employers expect me to believe you, poorly paid customer service worker, actually care about what I have going on and aren’t just going through the motions to pay your bills.
I respect the shit out of anyone who can put that show on. I certainly can’t do it.
Calling customer service is so weird. I have to pretend like I don’t know the customer service person hates me, and the customer service person has to pretend they’re my best friend. We all know it’s a sham, and really I don’t need them to care as long as they can hear me out and repeat corporate’s policy on whatever I asked, but it makes the people with money happy and they wouldn’t have it any other way, so we all keep pretending.
I work in customer service and you are correct. I have to show empathy even though I could care less. I feel like an actor at times.
It’s totally insane that employers expect me to believe you, poorly paid customer service worker, actually care about what I have going on and aren’t just going through the motions to pay your bills.
I respect the shit out of anyone who can put that show on. I certainly can’t do it.